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We highly recommend booking in advance for all shows to avoid disappointment. Advance bookings must be paid in full at the time of booking. All bookings are non-refundable once made.
All events, unless otherwise communicated at the time of booking, are suitable for audiences aged 18 years and over.
If you think there may have been a change to your event, this website is the place to look. Any events that have been cancelled, or had a change in date, act or venue, will be updated on the listings page.
If tickets have already been sent out when an event is rescheduled, they will usually remain valid for the new date. The change affects everyone who booked, so the venue will be aware of the circumstances and will expect the original tickets to be presented.
There may occasionally be circumstances where the original tickets will not be accepted. If this is the case, we will contact customers and advise what they need to do.
If your event is cancelled, we will usually issue a refund automatically.
If your event is rescheduled or postponed, you will receive a system-generated notification advising you of the new details.
Physical printed tickets are not required if you have an electronic ticket on your mobile device.
Please arrive with your whole party and present your booking name or ticket on the door to gain entry.
Times of arrival are given at the time of booking. Any customers arriving after the last permitted arrival time may not be admitted or may only be allowed entry at an appropriate time so as not to disturb the enjoyment of other customers.
We reserve the right to refuse admission to latecomers and to reallocate or resell any unused tickets or spaces.
If you arrive late for a seated show, you may be offered any remaining available space, which may include standing room.
If you arrive with fewer people than originally booked, we reserve the right to reassign any unused spaces.
To make an addition to an existing booking for a show with allocated seating, you should book using the same account or advise us if you are using a different account.
Our seating plans are tailored to the requirements of the venue, acts and audience for each show. Therefore, additions to bookings and seating groups together cannot be guaranteed.
We reserve the right to refuse admission to, or remove from, any event any person where we reasonably consider it necessary to do so.
Where admission is refused or a customer is removed because of their conduct, failure to comply with venue or event rules, or for safety or security reasons, no refund will normally be provided.
All customers must comply with any reasonable instructions given by venue staff, event staff or security personnel.
By law, our venues are entirely non-smoking across all applicable areas.
Anyone who smokes in a prohibited area of a venue may be ejected without refund.
Smoking passes or designated smoking areas may be provided at certain venues, with time restrictions applying to re-entry. Customers returning after the permitted re-entry time may not be admitted.
All customers, regardless of age, gender or perceived status, are expected to treat the venue, staff, acts and fellow customers with due respect and good manners.
This extends to talking or causing disruption during the show, which may affect the enjoyment of nearby customers and the performers.
Any customers demonstrating aggressive, abusive, intimidating or seriously disruptive behaviour may be ejected without refund.
Recording or photographing events or artists may not be permitted. Customers may be instructed to stop recording or taking photographs, and failure to comply with reasonable instructions may result in removal from the venue.
We reserve the right to carry out reasonable security checks and bag searches on entry.
Some venues require Government-issued photographic identification for entry. Please ensure you arrive with valid photo ID where required.
Most of our venues operate CCTV.
Please do not arrive with large holdalls, rucksacks, suitcases or oversized bags unless the venue specifically permits them.
Auditoriums can be crowded and objects that obstruct walkways may present a trip hazard or breach fire-safety requirements.
If at any time you see or hear anything untoward, please speak to a member of our team. We are there to help.
Fancy dress is permitted.
However, large or elaborate headgear, balloons, inflatables, flashing lights or other items that obscure views or cause unreasonable distraction to other customers may not be permitted.
Please enjoy yourself while remaining considerate of other customers.
We reserve the right to refuse admission.
Customers who arrive intoxicated to the extent that we or the venue consider them unsuitable for admission may not be permitted entry and no refund will normally be offered.
Any member of your party found in possession of, supplying or using prohibited drugs may be asked to leave.
We reserve the right to conduct reasonable bag and security searches and, where appropriate, to pass relevant information to the police or other authorities.
Whilst we make every effort to keep line-ups as advertised, line-ups may be subject to change.
Where possible, we will replace any acts who are unable to appear for reasons outside of our control.
Refunds are not normally offered solely because of changes to individual acts on a mixed-bill show.
If you are planning to attend specifically to see one particular act on a mixed-bill show, we recommend checking the latest event information before booking or travelling.
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