Please read our
terms and conditions of booking. These terms and conditions apply to all events. 1 : BOOKING &
TICKETS We highly recommend booking in
advance for all shows to avoid disappointment. Advance bookings must be paid in full at the time of booking.
All bookings are non-refundable once made. All events (unless communicated at time of booking.) are
suitable for audiences of 18 years+. 2 : CANCELLED OR ALTERED
SHOWS If you think there may have been
a change to your event, this website is the place to look. Any events that have been cancelled, or had a
change in date, act or venue will be updated on the listings page. If tickets have already been
sent out when the event’s been rescheduled, they’ll usually be valid for the new date. The
change affects everyone who booked, so you’re all in the same boat and the venue know to expect it.
There’s sometimes the odd occasion where the original tickets won’t be accepted, but we’ll
always be sure to let you know if that’s the case. We will make contact with all customers to advise
what they’ll need to do. If your event is cancelled,
we’ll usually issue a refund automatically. If your event is rescheduled or postponed, you will
receive a system generated notification advising of new details. Refunds must be requested within 7
calendar days from the notification date or 5 working days before the show date – whichever is the
shorter. 3 : ARRIVING FOR
SHOWS Physical printed tickets are not
required if you have an electronic ticket on your mobile device – please arrive with your whole party
and present your booking name on the door to gain entry. Times of arrival are given at the time of booking.
Any customers arriving after the last time of arrival may not be admitted or may be allowed entry at an
appropriate time so as not to disturb any other customer’s enjoyment of the show. We reserve the right
to refuse admission to latecomers and to resell any unused tickets. If you arrive late for a seated show you
may be offered any remaining space and this may be standing room. If you arrive with less people than
originally booked we reserve the right to reassign any unused spaces. 4 : ADDING TO A
BOOKING To make an addition to an
existing booking for a show with allocated seating you must book using the same account or advise us if
using a different account. Our seating plans are tailored to the needs of the venue, acts and audience for
each show, therefore additions/groupings are not guaranteed. 5 : WE USE NON-SMOKING
VENUES By law our venues are entirely
no smoking venue across all areas. Anyone who smokes in any part of a venue will be ejected without refund.
Smoking passes may be provided for certain venues with time restrictions for re-entry, any customers
returning after this point may not be admitted. 6 : BEHAVIOUR All customers regardless of age,
gender or perceived status are expected to treat the venue, staff, acts and fellow customers with due
respect and good manners. THIS EXTENDS TO TALKING DURING THE SHOW, WHICH WE CONSIDER TO BE RUDE AND
DISRESPECTFUL TO NEARBY CUSTOMERS AS WELL AS THE ACTS PERFORMING. Any customers demonstrating aggressive or
intimidating behaviour will be ejected without refund. Recording or photographing the events or artists is
not permitted and may result in the confiscation of the recording device and deletion of
material/images. 7: SAFETY &
SECURITY We reserve the right to search
bags on entry and may do so at times of heightened security. Some venues require Government ID for entry,
please ensure you arrive with valid photo ID. Most of our venues have
CCTV. Please do not arrive with large
holdalls, rucksacks, suitcases or oversize bags, these will not be allowed into the auditoriums, which are
like theatres. Auditoriums can be crowded, and any object obstructing the walkways is a trip hazard and
against fire-safety rules. Speak to us If at any time you see or hear
anything untoward, please speak to a member of our team – we’re here to help. 8 : FANCY DRESS – COMEDY
SHOWS Fancy dress is permitted.
However, large or elaborate headgear, balloons, inflatables and flashing lights may obscure views and be
annoying or distracting to other audience members so we respectfully draw the line at these and ask you to
do so too. Have a nice time but please remember your fun should not be at others expense. 9 : INTOXICATION & DRUG
POLICY We reserve the right to refuse
admission. Customers who arrive already intoxicated will not be permitted entry and no refund offered. Any
member of your party found in possession of or found using any prohibited drugs will be asked to leave. We
reserve the right to conduct bag and body searches and also to pass any relevant information to
police. 10 : EVENT
LINE-UPS Whilst we make every
effort to keep line-ups as listed, line-ups may be subject to change. We will always replace any acts who
for reasons outside of our control cannot play the show. Refunds are not offered for act changes. If you are
planning to see one specific act in a mixed bill show please call the venue before booking and travelling to
confirm the act is due to appear. 11. What to do if you or any of your party have
Covid We will continue to ensure that you have maximum
flexibility by allowing the cost of your tickets to be refunded back to you (excluding booking fee) or for
your ticket to be transferred to another date. – so if someone in your party is confirmed as Covid
positive or has symptoms, there is no need to worry. If you are unable to attend because of Covid a
£2.50 cancellation fee will apply. We will require proof of your positive test which will need
to be in the form of an official email from a test centre or a text message from the NHS If you cannot show
proof of your positive test or official isolation request tickets can only be transferred this must be done
24 hours before the start of the event for either case. Refunds will take up
to 7 days, Transfers can be for any COBO show for that calendar year. All queries must be
sent to info@coboevents.co.uk